When news about the creation of the RV Technical Institute came out, ears across many different fields of the industry perked up. RVTI, a multi-million-dollar facility coming to Elkhart, Ind., to train RV techs, represents a new era of customer retention.
Over the past decade as RV shipments have increased, repair event cycle times (RECT) have grown exponentially due to the lack of certified techs, and “fixing it right the first time.” The ripple effect has been felt industry wide, and in the planning of the RVTI, Patty Emser, VP of marketing at Eagle Extended Service Protection Corporation, thinks that folks in warranty can help guide the institute’s curriculum.
Over the past decade as RV shipments have increased, repair event cycle times (RECT) have grown exponentially due to the lack of certified techs, and “fixing it right the first time.” The ripple effect has been felt industry wide, and in the planning of the RVTI, Patty Emser, VP of marketing at Eagle Extended Service Protection Corporation, thinks that folks in warranty can help guide the institute’s curriculum.
“When I was reading some of the best-in-class ways you develop curriculum – the blended learning components – they do everything right,” Emser said when she first saw the news come out from the RV Industry Association. “Everything I was reading, I was super jazzed about.”
One of the great appeals of RVTI is the blended learning approach, using tactics like supplier-specific boot camps.